Oconomowoc Residential Programs

  • Service Coordinator

    Job Locations
    US-WI-Green Bay
    Job Type
    Homes for Independent Living
  • Overview

    Homes for Independent Living (HIL) is improving the way we manage our business as we continue to grow!   This exciting position of Service Coordinator is a terrific opportunity to develop and improve the lives of our clients through coordination of client care and program oversight in the Northeast Region supporting the Suamico Area.   The Service Coordinator is responsible for the operation of assigned programs in our new programs and growth in the Suamico Area, staffing levels at each assigned program, communicating, and maintaining the coordination of client care plan implementation, and acting as the liaison between the client/guardian, funder case management, and HIL. Primary duties of the Service Coordinator include: 


    • Develops and manages individual service plans (ISPs) including all related documents in consideration of client preferences. Manages updates to ensure the plan is current at all times. 
    • Ensures the delivery of outlined services to the client population for multiple program locations per the ISP. Collaborates with Behavioral Services Department staff when applicable on the implementation of behavioral directed plans. Monitors documentation that substantiates services provided and measures outcomes.     
    • Ensures medical and other treatment supplies are available for use at the assigned program locations and that the DSPs are trained properly on logging of and administering doctor’s orders. Delegates or participations in medical appointments.  Attends psychiatric and complex medical condition appointments.
    • Oversees the maintenance and household operation of each assigned Company controlled property through collaboration and delegation of work.  Reports maintenance needs to administrative staff.  Delegates tasks as appropriate.  Promotes a safe, well equipped home and work environment. 
    • Performs human resource management and payroll functions for direct reports including interviewing and selection; orientation, training and performance monitoring and evaluations, coaching, counseling and corrective action and resolution of employee concerns. 

    The Service Coordinator is a critical role and must work collaboratively with Operations Management and other company departments that support our operations.  Service Coordinator reports to the Client Services Manager who in turn reports to the Regional Director. 


    Three (3) years of experience working in a long-term care setting requiredTwo (2) years of supervisory experience or commensurate work experience in the human services or healthcare field preferred.  Qualified individuals must possess a high school diploma or equivalent.  Post high school education is preferred.  The successful candidate will demonstrate their ability to adapt to changing priorities, flexibility, autonomy, responsiveness, and must possess a high level of initiative. 


    Must possess a valid Wisconsin Driver’s license and maintain insurance on personal vehicle.  Driving record must align with company insurability guidelines.  Must be willing to travel to different work locations, meetings, and training sessions.



    • Great paid time off benefit, employees can earn up to 3 weeks in the first year
    • Affordable insurance package: Health, Dental, Vision, Life, Disability
    • Critical Illness and Accident Insurance, Pet Insurance
    • 401K Retirement plan
    • Flexible spending account or Health Savings Account
    • Employee Assistance Program
    • Employee stock ownership plan!


    Homes for Independent Living is proud to be 100% employee owned and a leader in providing high quality care and support to adults with disabilities.  We have more than 1,000 employees across Wisconsin committed to making a difference that lasts a lifetime for those we serve in 14 counties and in over 200 residential programs.



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