Oconomowoc Residential Programs

  • Client Services Manager

    Job Locations
    Job Type
    1st, 2nd and 3rd
    Homes for Independent Living
  • Overview

    Homes for Independent Living (HIL) is improving the way we manage our business as we continue to grow!   We are adding a second CLIENT SERVICES MANAGER as a terrific opportunity to develop and improve the lives of our clients through coordination of care and program management.    The Client Services Manager is responsible for ensuring quality and effectiveness of current and future service lines by providing day-to-day leadership, oversight and support to up to 10 residential program sites. 



    • Great paid time off benefit, employees can earn up to 3 weeks in the first year
    • Affordable insurance package: Health, Dental, Vision, Life, Disability
    • Critical Illness and Accident Insurance, Pet Insurance
    • 401K Retirement plan
    • Flexible spending account or Health Savings Account
    • Employee Assistance Program
    • Employee stock ownership plan!


    • Maintains quality systems, processes and client services by providing oversight and support of day to day operations for assigned programs through the recruitment, training and supervision of direct reports.  
    • Performs human resource management for direct reports and supports staff in their professional development.
    • Develops effective communication strategies between employees, supervisors, clients, client guardians, and care management teams.
    • Oversees client service planning and collaborates with the Outcomes Manager in developing quantifiable success factors.
    • Contributes to the fiscal wellbeing of the Company by managing the fiscal performance of assigned programs, investigating and accounting for variances from budget, and developing plans of correction.
    • Serves as a partner in strategic regional planning and project manager for all related initiatives for improved regional operations and performance. 
    • Promotes compliance and standardization regarding regulatory, contractual and Company standards.


    Qualified individuals must possess three (3) years of work experience overseeing the operation of multi-site community based residential supports, plus two (2) years of supervisory experience or commensurate management experience in the Human Services field required.  Bachelor Degree in related field highly preferred.  The successful candidate will demonstrate their ability to quickly adapt to changing priorities and expectations based on business needs through flexibility, autonomy, responsiveness, and overall must possess a high level of initiative. 


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